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Order Entry Specialist

Location: 

Apodaca, NLE, MX, 66647

Requisition ID:  3195

Job Summary/Overview

The Order Entry Specialist (OES) is primarily responsible for managing the Enterprise Resource Planning system (ERP) by entering orders and bringing customer account information up to date. The OES prepares purchase orders for entry into the ERP system by confirming contact name, company address, part numbers, and pricing. Order entry is a semi-customer facing position. The OES communicates with internal and external customers via email, phone, and Customer Relationship Management platform (CRM) providing timely follow-up and ensuring high standards of customer service. This position plays a key role in the operational and manufacturing chain, ensuring an efficient flow from order receipt to proper execution. By entering the order accurately, all other functions gain a higher probability of success to meet customer needs.

Essential Duties and Responsibilities

  • Verifies entered customer and account information.
  • Enter orders in ERP system for parts, standard and ETO conveyors.
  • CRM tool management for cases follow-up and resolution.
  • Assists with reporting and miscellaneous Client Services tasks.

Knowledge, Skills, Competencies, and Abilities

  • Team player with good verbal and written communication skills.
  • Ability to think abstractly to deal with ambiguous/undefined problems.
  • Ability to be flexible and adjust priorities to reflect changing needs or job demands.
  • Strong analytical and organizational skills with attention to detail.
  • Experience with Microsoft Office.
  • Experience with Customer Relationship Management & ERP software is preferred.
  • Experience in a manufacturing environment is preferred.

Required Qualifications

  • Technical School and/or in process Engineering degree
  • 1+ year prior experience in a data entry, cashier or customer facing role preferred.
  • English – Proficient Level - Able to write/read/speak

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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