Specialist, Customer Project
Location:
Apodaca, NLE, MX, 66647
Requisition ID:
1700
Job Summary/Overview
We are seeking a Customer Project Specialist at our Monterrey facility who would be responsible for managing customer orders through our factory/cross functional processes, date management, on time delivery and all customer communications. Ensure commercial activities align with factory and corporate commercial policies and SOPs/procedures.
Essential Duties and Responsibilities
- Review orders, ensure documentation is complete (i.e. Pricing, drawings, customer expectations, non-standard or unusual items) and are identified. Resolve any conflicts within the operations team (planning, engineering & production) and customer support.
- Review open orders and proactivity communicate status updates for all products lines with in the plant.
- Manage orders through the engineering approval process while managing customer expectations of timing and capturing change orders.
- Drive releases for manufacturing from our field teams through the engineering release process, master scheduling, date management and communication to customers. Including customer contractual obligations.
- Ensure all pricing activities are in line with quotation/change orders and document in internal systems.
- Coordinate with production and shipping on customer shipping requirements.
- Ensure resolution of all customer issues for the duration of the project
Knowledge, Skills, Competencies, and Abilities
- Self-starter who will be required to work independently
- Proficient with MS office, Teams, Excel
- Six Sigma (Yellow or Green Belt) or Lean Certification desired
- Three years’ experience working in an ISO9001 QMS compliant environment desired
- Experience working within a manufacturing facility preferred
- Experience working with MRP system
- Basic understanding of project management processes
- Effective use of data to drive effective improvement activities
- Knowledge and/or use of project management software preferred
Required Qualifications
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; Bachelor’s degree strongly preferred
- 3+ years of customer service experience required, experience in a manufacturing environment is strongly preferred
- SAP in SD preferred
- Equivalent combination of experience and education may be considered
- 1+ years of experience in project management or data analysis preferred
- Ability to travel domestically for training
