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Manager, Operations Spare Parts

Location: 

Coleshill, GB, B46 1JH

Requisition ID:  2535

Job Summary/Overview

Responsibility for the management of all aspects of the provision and supply of spare parts including inventory management, procurement, distribution and maintaining optimum service levels to the customer.

Essential Duties and Responsibilities

  • Develop and implement inventory management strategies to ensure the availability of required components
  • Oversee inventory control, forecasting, and replenishment processes to prevent shortages or overstock situations
  • Own and maintain the spare parts master data in the ERP system in collaboration with the Engineering/Ops teams. 
  • Collaborate with IS to ensure system updates and improvements are effectively communicated and implemented
  • Collaborate with our customer service, maintenance and operations teams to anticipate spare parts needs and ensure timely delivery
  • Establish and maintain strong relationships with suppliers, negotiating contracts and conditions to optimize costs
  • Assist Ops Team to review and improve spare parts stock management, stock locations, packing and shipping procedures
  • Continuously seek process improvements and innovations to enhance spare parts management efficiency
  • Provide expert technical support on spare parts to customers and to internal stakeholders
  • Lead, coach and develop Spare Parts Specialist and other colleagues ensuring compliance with company procedures and achievement of individual’s goals
  • Line manage Spare Parts Specialist ensuring enquiry handling, quotation preparation and order processing is completed to set KPI timelines
  • Develop relationships with customers exploring opportunities to sell and upsell across spare parts and wider portfolio of products
  • Support Sales, Marketing and Ops to promote the spare parts service to customers in person, online and through involvement and participation at events, exhibitions and product days
  • Collaborate with the team to review service levels to establish and sustain an unrivalled spare parts sales service that exceeds customer expectations
  • Assist with product training documents, paperwork requirements and copy documentation
  • Be a champion across the business for QHSE and ISO compliance
  • Adhere to all legal, regulatory and statutory requirements, Company H & S, Quality and Code of Conduct requirements and procedures
  • Other ad-hoc duties commensurate with the scope of the role

Knowledge, Skills, Competencies, and Abilities

  • Strong industry and technical knowledge of products and their respective applications including cranes, hoists, lifting equipment generally
  • Proven management experience in a sales / spare parts environment
  • Knowledge and understanding of offshore, oil & gas and other application of products
  • Knowledge and understanding of QHSE and compliance standards
  • Lifting industry qualification advantageous
  • Microsoft 365, SAP, Salesforce CRM required
  • Excellent spoken and written English language skills
  • Effective communication and upselling skills
  • Strong problem-solving skills
  • Roll up the sleeves team-player, willing to stretch their duties when needed to win as a team
  • Willingness to continue to train, to learn, to grow
  • Some variation in hours and some occasional unsociable hours

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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