Specialist, Customer Services

Job Summary/Overview

The Specialist, Customer Services will be responsible for receiving phone inquiries from customers, taking and entering orders, and providing information such as product technical data, pricing, scheduling, shipment and delivery data. The CSR will also provide Field Sales Managers, Territory Managers with information and assistance.
 

Essential Duties and Responsibilities

• Receive and initiate telephone communications with customers and CM personnel at all levels of the organization. 
• Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer. 
• Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations. 
• Quote prices to customers on inquiries and confirm in writing if required. 
• Use computer and customer files to look up order information and retrieve information from sales catalogs. 
• Participate on project and problem solving teams. 
• Learn the organization's products, services and policies through various training programs. 
• Other duties as assigned.                                 

Knowledge, Skills, Competencies, and Abilities

• Focus on efficiency, accuracy, attention to detail.
• Strong Organizational skills with the ability to adapt and successfully multi-task.
• Current working knowledge of Excel and Outlook.
• Excellent interpersonal and communication skills.
• Genuine desire to service the customer.
• Manage multiple projects and timelines with a sense of urgency.
• Ability to problem solve and think creatively.
• Forms strong working relationships with the team.
• Excellent time management skills.
• Excellent verbal and written communication skills.

Required Qualifications

• High school diploma
• Associate's degree from two-year college or technical school preferred