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Specialist, Technical Sales Support

Location: 

Getzville, NY, US, 14068

Requisition ID:  2117

Job Summary/Overview

The Specialist, Technical Sales Support will be responsible for the daily processing of request for Quotations for aftermarket parts. This position will also include providing technical support to distributors and end users on our various product lines. 

Essential Duties and Responsibilities

  • Support of overall aftermarket parts sales.
  • Research operating manuals, serial records, and technical documents.
  • Assist customers in identifying and pricing aftermarket parts associated with our various products.
  • Provide technical support to distributors and end users for our product lines.
  • Work closely with manufacturing, purchasing, logistics,  and other organizations to provide accurate lead-times for aftermarket parts.
  • Responsible for entering  product data in our internal ERP’s and electronic tools to provide formal estimates to distributors.
  • Performs other related duties as assigned.

Knowledge, Skills, Competencies, and Abilities

  • Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to read, analyze, and interpret parts & operating manuals, internal serial records, and technical procedures.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Strong data collection and analytical skills; strong organization, computer, and communication skills
  • Ability to prioritize and approach assignments with sense of urgency.
  • Organized with excellent lime management skills.
  • Demonstrated ability to work in a team atmosphere.
  • Demonstrated ability to multitask and work under pressure.
  • Demonstrated ability to learn and adapt in fast- paced environment.
  • Must be punctual and possess a strong work ethic.
  • Initiative-taker with a positive attitude.

Required Qualifications

  • High School Diploma
  • Bachelor's Degree preferred
  • 1-3+ years of customer service or sales experience
  • SAP knowledge preferred

Compensation

$21.00/HR – $26.00/hour+ benefits 

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.


Nearest Major Market: Buffalo

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