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Service Engineer

Location: 

Hangzhou, CN, 311256

Requisition ID:  1568

Job Summary/Overview

Essential Duties and Responsibilities

    Servicing of montrac® installations in China.
    Checking, analysis and repair of components.
    Close cooperation with interface departments to improve products.
    Continuous information to existing customers about new products and product upgrades.
    Coordination of technical advice for potential and existing customers.
    Conduct thorough inspections and testing of conveyor machinery after service to ensure all repairs and maintenance are completed to the highest standards.
    Verify that all components are functioning correctly, and that the machinery meets safety and performance specifications.
    Provide comprehensive training to end-users and integrators on the operation, maintenance, and troubleshooting of the machinery.
    Ensure customers are fully aware of all features and functionalities and address any questions or concerns they may have.
    Delivery of regular status reports to the supervisor.
    Writing analysis and repair reports.
    Active market and competitive observation, evaluation and support in the preparation of analyzes and benchmarks.
    Matching customer requirement - Potential montrac application fit.
    Participation in fairs, symposia, conferences etc.
    Monitor production processes of the customer and discover cross-selling potentials and, if necessary, technical requirements for montratec products
    Ad hoc reports and tasks as assigned.

Knowledge, Skills, Competencies, and Abilities

    High technical capability and troubleshooting ability
    Strong on-site communication skill, ability of multi-tasking.
    Able to communicate to various functions and work with teams with multiple background cultures. 
    Frequent travel is required for on-site trouble shooting.
    Quality and safety awareness.
    Self-motivated, tenacious, uses initiative and entrepreneurial
    Reliability and analytical skills 
    Exhibits high interest for montratec systems 
    Ideally have a strong network with both end-users and agencies
    Excellent presentation, communication and negotiation skills
    High loyalty, trustworthy
    Independent, structured and quality-conscious working style

Required Qualifications

•    Bachelor of Engineering - Mechanical, electronics, automation or related.
•    5+ years of experience in servicing automation and/or industrial solutions.
•    Experience working with an industrial machinery integrator.
•    Fluency in English (commercially and technically).
•    Good business sense, good understanding of business processes.
•    Self-motivated/Self-disciplined.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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