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Coordinator, Field Service

Location: 

Hartland, WI, US, 53029

Requisition ID:  2102

Help us grow and shape the future of our company!

Dorner Manufacturing is on a mission to create innovative conveyors that make a difference, and we need talented individuals like you to join our team.  Apply now and be a part of something amazing!

Job Summary/Overview

Reporting to the Senior Manager, Field Services, this role collaborates closely with the Sales and Service teams to deliver schedule updates, prepare quotes, manage invoicing, and ensure timely responses to customer inquiries by directing them to the appropriate resources. The ideal candidate will be highly organized, possess a strong background in customer support, and demonstrate excellent written and verbal communication skills.

Essential Duties and Responsibilities

  • Provides exceptional customer service by promptly addressing questions and concerns through effective team collaboration.
  • Coordinate scheduling and maintain communication for order verification throughout the service process.
  • Oversee and update quotes, purchase orders, time records, work orders, and invoices.
  • Monitors and records road service hours worked.
  • Support the Sales Team with expo coordination and setup.
  • Other duties and responsibilities as assigned.

Knowledge, Skills, Competencies, and Abilities

  • Proficiency in Microsoft Suite & Salesforce (or similar CRM).
  • Ability to define issues, examine alternatives, and assess impacts.
  • Demonstrates exceptional organizational skills and time management abilities, ensuring efficient prioritization and completion of tasks in a timely manner.
  • Ability to build and maintain lasting relationships with existing accounts.
  • Competence in interacting and communicating professionally with others.

Required Qualifications

  • High School Diploma or Equivalent.
  • 2+ years’ experience in customer support, preferred.

What are some of the benefits of working here?

  • Climate Controlled Facility
  • Free coffee daily
  • 11 paid holidays
  • Vacation and sick time 
  • Medical, Dental, Vision insurance, effective day 1
  • 401(k)
  • Paid parental leave
  • Tuition assistance
  • Disability insurance

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

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