Specialist, Application
Hartland, WI, US, 53029
Job Summary/Overview
The Applications Specialist is responsible for performing complete customer requests from receipt of quote inquiries through final proposals. This includes understanding a scope of work, project clarifications and providing structured, detailed estimates. This role also provides technical customer support.
Essential Duties and Responsibilities
- Conceptualize, create, and price standard Level 1 ETO (Engineered-to-Order) solutions and proposals, and as needed, create, and edit CAD (Computer-Aided Design) drawings.
- Communicate with customers to gather information about their needs and preferences regarding design solutions.
- Provide customers and distributors with application assistance and guidance, through email and phone communication. This may include pre-sale recommendations, as well as occasional aftermarket consulting.
- Provide engineering with detailed scope of work once approved by the customer.
- Archive finished proposals for future reference.
- Evaluate customer queue to determine urgency of incoming customer requests.
- May work with production technicians to observe and test products.
- Perform other related duties as assigned.
Knowledge, Skills, Competencies, and Abilities
- Knowledgeable on reading and interpreting engineering drawings.
- Knowledge with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems, preferably in SolidWorks, Salesforce, AutoCAD, and Microsoft Office.
- Ability to think abstractly to deal with ambiguous/undefined problems.
- Strong organizational skills with attention to detail.
- A team player with excellent written and verbal communication skills.
- Preferably an understanding of the manufacturing process involving metal fabrication, welding, machining processes and costing.
- Preferably a knowledge of conveyance.
Required Qualifications
- Bachelor's Degree desired
- 2+ years of successful estimating
- Basic Mechanical Understanding
Benefits
- Free coffee daily
- 11 paid holidays
- Vacation and sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k)
- Paid parental leave
- Tuition assistance
- Disability insurance
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee