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Technician, Endpoint

Location: 

Hartland, WI, US, 53029

Requisition ID:  1523

Job Summary/Overview

The Endpoint Technician focuses on all end user computing devices, systems and office automation solutions. It requires an individual to be able to communicate effectively in both technical and non-technical situations, enjoy working with end users and participating in a team environment. 

The Endpoint Technician will perform technical tasks required in the following areas: 

  1. Manage and support all computing Endpoints including but not limited to personal computers, mobile devices, communication and conference tools and printers 

  1. Manage and support software running and utilized on all computing Endpoints. 

This position will report directly to the Director, Technical Infrastructure – Americas, Director, Technical Infrastructure – EMEA, or Supervisor, System Administrator, depending on location, and will support the enterprise globally. 

Essential Duties and Responsibilities

  • Responds to inquiries and requests for assistance with the global organization’s computer systems or PC’s in person or remotely. 
  • Monitors incoming requests from the service desk ticketing system. Prioritizes, assigns, resolves, and escalates tickets as needed. 
  • Identifies problems, troubleshoots and provides advice to assist users. 
  • Coordinates with Global IS team to resolve problems as needed. 
  • Develops, establishes and documents personal computer standards and standard image configurations. 
  • Initiates new ideas to simplify, enhance and improve procedures, processes, techniques for their position and the department. 
  • Provides all levels of support, hardware and software, for personal computers, printers, scanners, mobile devices, wireless access points, and other technologies. 
  • Maintains and track software licenses, media inventories and hardware for desktop and laptop personal computers. 
  • Installs, upgrades and maintains desktop and laptop hardware and software. 
  • Assists with Local Area and Wide Area Network support and troubleshooting as needed. 
  • Document procedures and processes in areas of responsibility and as requested by management. 
  • Performs training as needed within department and to end users. 
  • Develops and maintain training materials, service desk knowledge articles, standard work procedures and documentation. 
  • Performs computer hardware and software order processing. 
  • Performs special projects and other related duties as assigned. 

Knowledge, Skills, Competencies, and Abilities

  • Has the ability to work both independently and in a team environment together with peers and system users.   

  • Must have extensive knowledge of personal computers, software and hardware, (e.g. Windows 10, Microsoft Office products). 

Required Qualifications

  • Associate degree in Information Technology, Services or related field is preferred.  

  • 1+ year of technical support experience, or combination of education and experience  

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

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