Associate Engineer, Electrical
Menomonee Falls, WI, US, 53051
Job Summary/Overview
The Associate Engineer, Electrical (Aftermarket department) is a customer-focused technical expert responsible for ensuring peak performance and reliability of Magnetek products and systems. This role provides technical guidance, product knowledge, and troubleshooting support for a broad range of industrial applications, including drives, controls, radios, and brake systems. The position is designed as an entry-level engineering role with a career path into advanced engineering positions.
Essential Duties and Responsibilities
- Provide technical support for Magnetek products, including drives, controls, radios, and brake systems, via phone, email, and occasional on-site visits.
- Serve as a technical liaison between customers and internal teams (engineering, sales, service, and development) to resolve product issues and improve system performance.
- Accurately process and manage customer repair orders, RMAs, and service documentation in accordance with company procedures.
- Communicate clearly with customers regarding repair findings, system status, and any delays or issues.
- Stay current with industry standards, motor control technologies, and troubleshooting practices.
- Maintain compliance with safety regulations and uphold high standards of workplace organization and cleanliness.
- Participate in scheduled on-call rotations with additional compensation, as needed.
- Travel to customer sites to support/advise customer technicians in troubleshooting when required.
Knowledge, Skills, Competencies, and Abilities
- Customer Focus
- Technical Aptitude
- Collaboration & Teamwork
- Continuous Improvement Mindset
- Strong verbal and written communication skills
- Ability to analyze technical issues and propose effective solutions
- Familiarity with Microsoft Office and willingness to learn diagnostic software and ERP systems
Required Qualifications
- Bachelor’s Degree in Engineering (Electrical preferred); or equivalent combinations of education and experience may be considered
- Internship or co-op experience in electrical or industrial engineering preferred
- Exposure to industrial automation, material handling, or related systems preferred
- Knowledge of Magnetek products or similar industrial control systems preferred
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee