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Product Specialist, Aftermarket Sales Support

Location: 

Menomonee Falls, WI, US, 53051

Requisition ID:  2195

Job Summary/Overview

The Elevator Drives Product Specialist is a customer-focused technical expert ensuring peak performance and reliability of elevator drive systems. This role requires deep expertise in motor control, PLC integration, and advanced troubleshooting. The specialist supports customers through technical guidance, product knowledge, and occasional fieldwork—bringing curiosity, preparation, and a strong connection to the urgency technicians face in making things work.

Essential Duties and Responsibilities

  • Provide expert-level support for elevator drive systems, including motor (induction and PM) and PLC control troubleshooting, via phone, email, and on-site visits.
  • Serve as a technical liaison between customers and internal teams (engineering, sales, service, and development) to resolve product issues and improve system performance.
  • Accurately process and manage customer repair orders, RMAs, and service documentation in accordance with company procedures.
  • Communicate clearly with customers regarding repair findings, system status, and any delays or issues.
  • Stay current with elevator industry standards, motor control technologies, and PLC programming practices.
  • Maintain compliance with safety regulations and uphold high standards of workplace organization and cleanliness.
  • Will be expected to learn and support material handling products such as radios, drives, brakes, and other CMCO products where Magnetek products have been integrated.
  • Participate in scheduled on-call rotations with additional compensation (Material Handling)
  • Travel to customer sites to support/advise customer technicians in troubleshooting when needed.
  • Maintain technical competency, technical knowledge of current and new products, and remain current in technology and changes in the industry.
  • Ensure compliance with all safety and work rules and regulations.  Ensure the maintenance of departmental housekeeping standards.
  • Complete special projects as assigned.

Knowledge, Skills, Competencies, and Abilities

  • Demonstrated ability to troubleshoot electromechanical equipment.
  • Working knowledge of Microsoft Office (Word, Excel, Power Point).
  • Strong verbal and written communication skills.
  • Excellent problem solving and analytical skills.
  • Excellent time management skills.
  • Strong work ethic and positive attitude.
  • Ability to work on your own initiative and as a part of the team.

Required Qualifications

  • A.S. Degree in Electronics, Industrial Technology, Engineering, or equivalent experience.
  • Bachelor's Degree preferred.
  • 3+ years of Field Service or Service experience.
  • 30+% Domestic and International Travel.
  • Scheduled on-call shifts with additional pay.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

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