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Aftermarketing Technical

Location: 

Metepec, Mexico State, MX, 52172

Requisition ID:  3202

Job Summary/Overview

 

Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification, direct communication with customers and channel partners on technical issues, support on spare parts selection and quotation, structuring, design, definition, revision and finalization of procedure manuals, support in the field for certified service centers and technicians in application of products and troubleshooting, specification of equipment and replacement parts, support to special applications and their specification to the Sales group. The objective of this position is to be the specialized technical support in applications of lifting hardware, hoists and cranes, linear motion, automation, light crane and conveyance systems, to distributors and sales team whose management is achieved the realization of projects in the field. This position requires in-depth knowledge of the engineering of integral solutions for the handling of materials and lifting of loads, automation, linear motion lifting hardware and light crane systems. Main responsibility for this position is to assist in the areas of Technical Sales, Operations, Service and Customer Retention, Engineering, Technology, Administration and Finance for the Company's development, and growth in the short, medium and long term.

Essential Duties and Responsibilities

• Maintain continuous contact with engineering area in the different CMCO plants worldwide.

• Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files with specifications, pricing, product specification and technical information inherent to CMCO's linear motion, conveyance, material handling and automation solutions.

• Acquire and distribute technical knowledge of product to the collaborators of the commercial area.

• Elaborate quotation of solutions and products for the sales area.

• Actively attend calls for activities with distributors, clients and internal staff of CMCO where their support and professional collaboration is required.

• Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses, projecting an image of service and quality towards customers.

• Regularly visit clients and distributors in support of project closure and follow-up.

Knowledge, Skills, Competencies, and Abilities

  • Analysis capacity.
  • Capacity of Prioritization, Organization, Planning and execution of activities.
  • Proactivity and inventiveness.
  • Innovative mindset.
  • Ease of speech.
  • Solid knowledge of mechanical and electrical engineering.
  • Fluency in written and verbal English language skills> = 70%
  • Excellent management of personal relationships.
  • Ability to handle objections.
  • Ability to read and interpret documents, instructions and procedures manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak in public.
  • Ability to clearly present ideas and arguments, both written and oral.
  • Capability to prioritize.
  • Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
  • Ability to define problems, collect data, establish facts and obtain conclusions.
  • Ability to interpret a variety of instructions, documents and written or oral information.
  • Ability to promote the "team" atmosphere across all areas of the division.
  • Ability to establish interpersonal and business relationships.
  • Ability to design and implement plans.
  • Ability to analyze complex problems and obtain conclusions and results.

 

Required Qualifications

  • Bachelor’s degree in engineering from a four-year college or university (not mandatory).
  • Bi-lingual in English and Spanish. (70% minimum required English language).
  • Planning and communication skills.
  • Excellent PC skills, word processing, spreadsheet and database.
  • Experience of working with staff in office and factory environments.
  • Deep technical knowledge in mechanics, electric and electronic engineering.
  • Proven Material handling skills.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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