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Technical Sales & Service Support Manager (SEA)

Location: 

Singapore, SG, 118520

Requisition ID:  771

Job Summary/Overview

Essential Duties and Responsibilities

  • Act as technical resources to customers, distributors & channel partners in providing technical information on products & product applications, assisting to address and resolve inquiries & technicalities regarding company range of products.
  • Develop and maintain positive sales relationships with existing customers, channel partners and end users, visit potential/prospective new customers and end users, in understanding users/industry application requirements & to generate product interest + promote the company's range of products.
  • Responsible for providing product / application recommendations for project specifications.
  • Conduct end user site visits (with or without the distributor/channel partners), show willingness to work within environments where our products are used – plants, outdoor applications, climbing onto crane platforms or scaffolding, etc as per end users’ requirements & practices.
  • Takes an active role in coaching distribution personnel and evaluating their competency in the support of all CMCO brands, products, and services.
  • Responsible for providing product category and/or vertical market expertise.
  • Conducting technical training to distributors/key customers in following areas:
  • Installation and commissioning of our normal and ex-proof equipment.
  • After sales service of our range of normal and ex-proof products.
  • Other duties, tasks, and responsibilities as assigned by Sales Leadership.

Knowledge, Skills, Competencies, and Abilities

  • Be able to effectively communicate in both oral and written form, positively exchanging ideas, information, feedback, and directions.
  • Respects, understand and is sensitive to the diverse communication styles of various people/groups within different situations.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, customer specifications, blueprints and schematics, or governmental regulations. Ability to prepare reports, quotes, and business correspondence.
  • Ability to effectively present information and respond to questions.
  • In-depth understanding of explosion protection concepts and experience in product safety or explosive atmosphere or certification body.
  • Maintain technical competency and remain current in technology and changes in the industry.
  • Problem solving attitude & ability to prioritize urgency to resolve matters.
  • Strong communication skills.
  • Requires a valid driver’s license and passport.The employee performs work-related travel approximately 30% of time, including international.

Required Qualifications

  • Bachelor’s degree in engineering- Mechanical/Electrical/Mechatronics or Equivalent preferred.
  • Material Handling experience preferred.
  • 5+ years of related experience in technical customer service and quotation processing preferred.
  • Business knowledge, analytical and conceptual skills, ability to work in a team and professional appearance.
  • Confident handling of MS Office, Salesforce, CAD/CAM drawings, product configurator tool, and ideally knowledge of SAP.
  • Equivalent combinations of experience and education may be considered.
  • Strong command of English language, other foreign language skills desirable but not a must.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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