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Associate Manager, Sales and Services

Location: 

Tamil Nadu, IN, 600032

Requisition ID:  2115

Job Summary/Overview

As an Associate Manager, Sales and Service, you will play a key role in leading and managing service and maintenance activities associated with our mechanical systems. This position demands a proactive approach in supervision, coordination, execution, and customer interaction to ensure high-quality service delivery.

Essential Duties and Responsibilities

  • Supervise and manage installation and commissioning of mechanical systems.
  • Plan and execute services during the Defect Liability Period (DLP).
  • Manage AMC/CAMC contracts with a focus on operational efficiency and customer satisfaction.
  • Attend pre-bid meetings and represent the service function when required.
  • Organize and oversee Factory Acceptance Tests (FAT) and ensure readiness.
  • Coordinate Site Acceptance Tests (SAT) and ensure successful handover to clients.
  • Follow up on stage payment collections in coordination with the commercial team.
  • Promote and manage the spares business in line with Annual Operating Plan (AOP) targets.
  • Generate quarterly service revenue through effective planning and execution.
  • Identify opportunities for retrofitting/modifications of other brands and secure service contracts.
  • Provide inter-regional service support as per business needs.
  • Train and mentor mechanical and electrical service technicians.
  • Deliver customer training for optimal product/system usage.
  • Prepare and update operation manuals, spares lists, and technical documentation.
  • Provide technical inputs and validation for localization projects (e.g., pit jacks, mobile jacks under the Pfaff brand in India).

Knowledge, Skills, Competencies, and Abilities

  • Strong understanding of mechanical service operations and customer support.
  • Ability to manage service teams and coordinate across departments.
  • Proficiency in planning, documentation, and technical troubleshooting.
  • Excellent communication and interpersonal skills.
  • Customer-centric mindset with a proactive approach to problem-solving.
  • Flexibility to travel and support projects across regions.
     

Required Qualifications

  • Bachelor’s degree in mechanical engineering or a related field.
  • 5–7 years of experience in service and maintenance roles.
  • Prior experience in AMC/CAMC management and technical service delivery.
  • Ability to independently manage service operations and customer engagements.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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