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Manager, Spares and Service

Location: 

Tamil Nadu, IN, 600032

Requisition ID:  1777

Job Summary/Overview

Position Summary:

As a Spare Parts Sales & Service Engineer, you will be responsible for managing the sales of spare parts, providing technical support to customers, and ensuring the efficient operation of service activities. You will work closely with customers to understand their needs, offer solutions, and maintain strong relationships.

 

Language

  • English
  • Hindi
     

Location: Chennai

Essential Duties and Responsibilities

  • Sales Management: Promote and sell spare parts to new and existing customers, including upselling and cross-selling related products.
  • Technical Support: Provide technical assistance and support to customers regarding the selection, installation, and maintenance of spare parts.
  • Service Coordination: Coordinate and manage service activities, including scheduling maintenance and repair services.
  • Customer Relationship Management: Build and maintain strong relationships with customers to ensure repeat business and customer satisfaction.
  • Inventory Control: Monitor and manage inventory levels to ensure the availability of necessary parts.
  • Order Processing: Handle customer orders, process payments, and manage backorders.
  • Documentation: Maintain accurate records of sales, service activities, and inventory.

Knowledge, Skills, Competencies, and Abilities

  • Technical Knowledge: Strong understanding of mechanical and electrical components and their applications.
  • Sales Ability: Proven ability to promote and sell products effectively.
  • Customer Service: Excellent interpersonal and communication skills to interact with customers and address their needs.
  • Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
  • Organizational Skills: Strong organizational skills to manage inventory and service schedules.
  • Analytical Skills: Ability to analyze sales data and market trends to identify opportunities for growth.
  • Ability to set sales targets and achieve them effectively 
  • Excellent interpersonal, customer service and communication skills 
  • Planning, organizational and problem-solving skills 
  • Advanced time management skills.
     

Required Qualifications

  • Bachelor’s degree in mechanical engineering or a related field.
  • More than 5 years of experience in sales and technical support, proven track record in selling original parts and AMCs 
  • Proficiency in using inventory management systems and CRM software. 

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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