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Manager, Technical Sales Support

Location: 

Tamil Nadu, IN, 600032

Requisition ID:  2061

Job Summary/Overview

The Technical Sales Support Manager plays a crucial role in providing high-quality technical customer advice and service while ensuring successful order placement, management, and fulfillment. This role involves liaising effectively between internal and external stakeholders to maintain and grow a pipeline of satisfied customers.

Essential Duties and Responsibilities

  • Support internal sales and engineering teams with technical advice and guidance.
  • Assist customers with the technical requirements of proposed solutions, ensuring clarity and competence.
  • Prepare quotations for customers for Stahl and/or Magnetek products/solutions, including custom offerings.
  • Collaborate with Offer Management for specialized proposals.
  • Work closely with Factory Product Specialists to refine technical solutions.
  • Manage customer documentation via the marketing portal.
  • Address quality issues and complaints, ensuring resolution through internal coordination.
  • Develop training materials and provide technical training to sales teams and customers.
  • Continuously enhance knowledge of products, services, and market trends.
  • Travel nationally/internationally as required (~5% of the time).
  • Ensure compliance with legal, environmental, health, and safety regulations.
  • Perform other ad-hoc duties relevant to the role.

Knowledge, Skills, Competencies, and Abilities

  • Expertise in mechanical/electrical engineering or manufacturing.
  • Strong technical competence with the ability to assess and guide customer solutions.
  • Excellent customer service, research, and analytical skills.
  • Proficiency in SAP and Microsoft Windows applications.
  • Strong communication, influencing, and negotiation abilities.
  • Flexibility and adaptability to market and organizational changes.
  • Ability to work additional or unsociable hours when required.

Required Qualifications

  • Bachelor’s degree in a relevant technical field.
  • Minimum 5 years of experience in manufacturing or the technical industry.
  • Hands-on experience in technical sales support and account management.
  • SAP experience preferred for effective operations and order processing.
  • Strong problem-solving skills with a customer-centric approach.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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