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Specialist, Spare Parts

Location: 

Tamil Nadu, IN, 600032

Requisition ID:  2546

Job Summary/Overview

To provide effective, efficient customer service to resolve client needs in spare parts provision overseeing the entire life cycle from enquiry through to goods receipt and any after sales needs with the client.

Essential Duties and Responsibilities

  • Is the ‘Go To’ for all blue brand spare parts enquiries and issues, troubleshooting problems accordingly to identify customer needs 
  • Is ‘customer centric’ in delivering customer support with ease, accuracy and honesty 
  • Prepares and sends pre-sales information, quotation, order acknowledgements and maintains a dialogue with customers on progress of orders 
  • Accepts responsibility for maintaining efficient provision of service for all blue brand spare parts sales orders to agreed and communicated timescales 
  • Draws insights from data to make recommendations to improve service provision 
  • Maintains awareness of brand positioning in market
  • Works closely with Spare Parts Manager 
  • Liaises with U.S. and EMEA-based and other Inter-Company contacts as well as with customers, logistics companies and forwarders 
  • Ensures packaging, shipping and export documentation is comprehensive and correct to avoid rejections and/or delays 
  • Collaborate with the team to deliver and sustain an unrivalled spare parts sales service that exceeds customer expectations     
  • Assist with product training documents, paperwork requirements and copy documentation 
  • Prepare weekly/monthly reports on your product area on demand 
  • Adherent to all legal, regulatory and statutory requirements, Company H & S, Quality and Code of Conduct requirements and procedures 
  • Other ad-hoc duties commensurate with the scope of the role
     

Knowledge, Skills, Competencies, and Abilities

  • Strong industry and technical knowledge of products and their respective applications including cranes, hoists, lifting equipment generally
  • Microsoft 365, SAP, Salesforce CRM required
  • Excellent spoken and written English language skills
  • Effective communication and upselling skills
  • Strong problem-solving skills
  • Self-motivated and driven to achieve set targets, goals, metrics

Required Qualifications

  • 5 years+ in a similar role preferably in the lifting industry
  • Lifting industry qualification advantageous 
  • Masters / Engineering in Mechanical or Electrical Domain 
  • Added benefits for technical and other certifications 
     

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials.  Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems.  We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how.  Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes.  We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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